Answer calls
Handles requests, bookings, support and information, including when the team is busy.
AI Voice Agents
Voice agents for inbound and outbound calls: bookings, sales, confirmations, support and processes connected to company systems.
ClientI would like a booking for Thursday evening.
Agent AICertainly. I am checking availability for Thursday.
Demonstrative interface. *Capacity is configured according to VoIP, platform and operational limits.
Capabilities
Handles requests, bookings, support and information, including when the team is busy.
Contacts leads, confirms appointments, reactivates customers and follows up.
Checks the calendar or booking system and saves the correct slot.
Follows agreed criteria and transfers only relevant cases.
Transfers the call to a person together with the data and conversation summary.
CRM, ticketing, calendar, payments, email, SMS, WhatsApp and APIs.
Inbound
The agent answers, identifies the request, checks permitted information and completes or transfers the conversation.
Outbound
The campaign runs in a controlled way, with rules for frequency, outcomes, callbacks and human transfer.
From conversation to outcome
*Effective concurrency depends on the telephony provider, voice platform, API limits and the team capacity to receive transfers.
Next step
Packages and the minute configurator will be added in the next stage.