01 · DemandInterest enters the system
Paid media, SEO and social media generate leads and enquiries.
Digital systems · Online marketing · AI
Digital campaigns and AI systems built around real processes.
Online Synergy implements and operates the infrastructure behind customer acquisition: online marketing, conversational AI agents and automation connected to your existing business systems.
System active
Marketing + AI + automation
02 · QualificationAI understands the context
It asks questions, checks the rules and identifies the next step.
03 · ActionConnected systems execute
The CRM is updated, a booking is created or the case reaches the team.
Platforms and integrations
A connected ecosystem, not isolated tools.
We combine media, SEO, analytics, content, AI, automation, CRM and integration technologies around each project.
Brands are shown only to identify platforms we may use or integrate; they do not imply affiliation or certification.
Capabilities
Two disciplines. One growth infrastructure.
We do not present platforms as isolated products. We connect them into a coherent infrastructure shaped around each company’s commercial and operational workflow.
Online marketing
Digital advertising, SEO, social media management, AI content automation, reputation management, lead generation, CRO and measurement in one connected system.
Explore our capabilitiesConversational AI solutions
Voice agents for inbound and outbound calls, appointments, follow-ups, billing, omnichannel support, and updates to the CRM or other connected systems.
Explore use casesOnline marketing
Visibility, content and conversion operated as one connected system.
We connect paid media, SEO, social content, online reputation, landing pages and lead handling instead of treating each discipline as a separate activity.
Visibility
Google Ads, Microsoft Ads and SEO for active demand, organic discovery and commercially relevant traffic.
Content & social
Meta and TikTok content supported by AI generation, Canva production, editorial calendars and automated publishing workflows.
Conversion & reputation
Landing pages, CRO, analytics, reviews and CRM feedback used to improve both acquisition and customer trust.
AI in action
The agent does more than answer. It can take the next step.
Capabilities depend on the systems, permissions and rules available in each project. We design the complete workflow, including exceptions and human handoff.
Lead contact and qualification
Inbound or outbound calls, qualification questions, CRM updates and either a live transfer or a booked sales meeting.
Lead→AI call→Qualification→CRM
Booking, confirmation and rescheduling
Live calendar availability, slot booking, email or SMS confirmation and an automated call before the appointment.
Request→Calendar→Booking→Reminder
Intake and ticketing
Customer identification, defined verification steps, connected data lookup, ticket creation or update and escalation.
Caller→Verify→Lookup→Ticket
Actions across systems
Send emails, update calendars, notify teams, synchronise CRM data and trigger the next workflow.
Event→Webhook→Workflow→Action
How we work
From the current process to a tested system.
We start with operational reality, then select the technology and implement only what can be controlled, measured and maintained.
Discovery
Goals, processes, data and exceptions.
Architecture
Channels, logic, integrations and rules.
Implementation
Configuration, development and connection.
Testing
Normal paths, errors and handoff.
Optimisation
Monitoring and continuous improvement.
Contact
Is there a process worth automating?
Tell us briefly about the context. We will reply by email to understand the systems and the project objective.