Monitoring
Reviews, mentions, feedback and situations requiring attention.
Online Reputation Management
Online reputation managed before an issue becomes a crisis.
We monitor signals, organise responses, automate feedback requests and escalate sensitive situations.
Reputation example active monitoringDemonstrative data
4,8
★★★★★average review score
New review detected
The response process is being prepared.
What is included
Responses
Tone, rules, approval and consistent replies across relevant channels.
Positive feedback
Workflows for requesting reviews after successful experiences.
Escalation
Sensitive cases quickly reach the right person with context.
Process
A service managed end to end.
We define the objective, build the infrastructure, operate the activity and report what influences decisions.
Listening
Where and what is said about the brand.
Rules
Tone, responsibilities and escalation situations.
Response
Fast, consistent and adapted to context.
Prevention
Feedback, processes and early signals.
Contact
Should we identify where the strongest potential is?
Send us the current context, objective and channels in use.